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What about parking at the hotel? Free parking is provided at many hotels. Check the property information pages for information on parking. Do I pay for the entire reservation amount or do I just make a deposit to hold the room? It depends on the room you book. Some of our hotel partners require just a $5.00 room night deposit to hold your room while others require a full payment for the room at the time of your reservation. Please refer to the amount displayed on the hotel confirmation page to see what your credit card will be charged upon making the reservation. Can I book a room for tonight? Some hotels allow us to book their rooms until 3:00pm on the day of arrival. Only those hotels that follow this policy will show in the results list if your arrival date is today. How do I get driving directions to the hotel? Click the map link on the hotel property page. This map will give you the main cross streets and address of the hotel. Click the tab: directions to hotel, enter your address and click submit. You will see a detailed list of how many miles and where to turn. Can I make reservations for someone else? You can make a reservation for someone else using our system. Just make sure you include that persons name and information as the guest. You can have a different name and address for the guest and for the person paying with their credit card. Which credit cards do you accept? We accept Visa, Mastercard, American Express. How do I know that my reservation is confirmed with the hotel? You will receive a confirmation number immediately upon making your reservation. We then work behind the scenes with the hotel in order to pass the hotels confirmation number to you. What if I have questions about a previous reservation? Please fill out a customer service request by clicking here. Include your previous reservation amount along with your questions. Our customer service personnel will contact you within 24 hours to answer you questions. Who can I contact to help me? Hopefully, youll find the answer to your questions or concerns by reading through our most frequently asked questions list. If you dont find the answer to your question or if youd like to talk with one of our customer service representatives please call our toll free number, 1-800-892-2108 between the hours of 8 a.m. to 10 p.m. M-F (CST). 11 a.m. to 6 p.m. S-S. Can I switch hotels? Yes. You can switch hotels by canceling your previous reservation and making a new reservation. You can also call to talk with one of our customer service representatives at our toll free number, 1-800-892-2108 between the hours of 8 a.m. to 10 p.m. M-F CST). 11 a.m. to 6 p.m. S-S. | |
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