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What are additional fees and taxes? Every city has different rates for taxes. Taxes are computed on the hotel reservation amount. In some cases there are additional fees added to your room reservation. These additional fees help Alliance Reservations Network and their affiliate network offer the lowest rates on the Internet. How do I know that my reservation is confirmed with the hotel? You will receive a confirmation number immediately upon making your reservation. We then work behind the scenes with the hotel in order to pass the hotels confirmation number to you. Can I make reservations for someone else? You can make a reservation for someone else using our system. Just make sure you include that persons name and information as the guest. You can have a different name and address for the guest and for the person paying with their credit card. Can I make the reservation by phone? We would be happy to help you make the reservation by phone. You can call our toll free number, 1-800-892-2108 between the hours of 8 a.m. to 10 p.m. M-F (CST). 11 a.m. to 6 p.m. S-S. One of our customer service representatives will gladly assist your reservation needs. What does instant confirmation mean? We work closely with the hotels in our database. Only those hotels with availability for your requested dates can be booked through our system. After receiving confirmation on your credit card amount, we issue a confirmation. In addition, we will forward you the actual hotel confirmation number, usually within 48 hours. How do I get driving directions to the hotel? Click the map link on the hotel property page. This map will give you the main cross streets and address of the hotel. Click the tab: directions to hotel, enter your address and click submit. You will see a detailed list of how many miles and where to turn. Do I pay for the entire reservation amount or do I just make a deposit to hold the room? It depends on the room you book. Some of our hotel partners require just a $5.00 room night deposit to hold your room while others require a full payment for the room at the time of your reservation. Please refer to the amount displayed on the hotel confirmation page to see what your credit card will be charged upon making the reservation. How accurate is your hotel amenities information? The hotel information is actually updated by the hotel or hotel chain a number of times per year. We strive to have the most accurate and complete hotel information available but we have to rely on the personnel at the hotel property to update and change information when appropriate. Can I book a room for tonight? Some hotels allow us to book their rooms until 3:00pm on the day of arrival. Only those hotels that follow this policy will show in the results list if your arrival date is today. | |
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